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Location was fabulous. Lower Marsh is a lively market street closed to cars. Street vendors during the daytime, and outdoor seating at pubs and restaurants. But with all that, no noise issues. It's also perfectly situated for public transportation. Everything was clean clean clean. The staff were unfailingly cheery, polite, friendly, and helpful. And it's lovely to be able to come in late at night and relax with a cocktail, or get a fresh coffee 24/7.
Anonymous
Juni 2025
I like the quirky dark decor in the public spaces, with contrasting bright, clean and modern white bedrooms, and the slightly edgy location, including the market outside. Good soundproofing. Extremely helpful, friendly staff. Nice generous breakfast.
James
Mai 2025
First, this is a great hotel and the staff are excellent! The rooms are small but comfortable. The bed was also very comfortable. Depending on the side of the hotel, your view outside will vary. We got to look at the back of Waterloo Station which wasn't the most scenic but that wasn't why we picked the hotel either. The location is excellent and we walked everywhere from the hotel. Waterloo Station is also less than 5 minutes away so if you prefer the train it is easily accessible. The sitting area was great. The bar was also excellent. You'll feel like you are in a very fancy living room with jazzy music playing in the background. Lots of great restaurants within walking distance (highly recommend Rosa's Thai- that place is sensational!)
Doug
Juli 2024
Style, friendliness of the staff, breakfast, efficiency
Lisa
November 2024
I loved the whole atmosphere of the hotel and the awesome surroundings. It's incredibly convenient to Waterloo and we met lovely people in the hotel. I was disappointed that I wasn't informed about the later checkout times or indeed offered the free cocktail which was available apparently.
Ali
April 2025
The hotel smells beautiful when you walk in and there is always a warm welcome, the rooms are spotlessly clean. The main reason I return is because the bed and linen is so comfortable. I always have a lovely night sleep.
Kara
Januar 2025
Modern boutique concept hotel with a swish vibe. Helpful, experienced, friendly and professional staff. Comfortable if a little Spartan rooms. Absolutely fantastic location on a quiet and characterful cobbled street around the corner from Waterloo station. The 24/7 food was brilliant - excellent pizza at 3am! The bar was well stocked and the staff make great cocktails.
Jon
Dezember 2024
Great location near Waterloo. Cute street with cafes, bars etc. Really lovely, helpful welcoming staff, especially Chiara, who looked after us so well. Good continental breakfast serviced by Marcelo and Roma who were very pleasant and friendly. Room was spotless and bed, towels etc were good quality. The sound proofing was amazing for central London, we couldn’t hear anything from the street below and we slept really well.
Linda
Juli 2025
I love their philosophy of "smart luxury" or whatever term they used. The staff was very friendly and helpful, the rooms were quite large and comfortable by typical London standards, the wifi was free and worked well to take a few work calls, and the lounge area was welcoming and cool. Despite being very busy, it was not too loud, albeit this was a mid week stay. I particularly liked the "galley" concept they had on each floor with free coffee and tea rather than take up space in every room with a kettle and coffee machine. Much more sustainable! Oh and the bar makes interesting delicious cocktails -- not your typical stuffy boring hotel bar. Location is fantastic -- 3 minutes walking from Waterloo train / underground station, about 20 minutes walking to cross the Thames into Covent Garden, and the Lower Marsh market outside during the day with interesting street food options was an unexpected bonus. The only minor thing missing for me was a fitness center in the hotel, or better yet an agreement with a nearby gym for guests to use while staying there. I would definitely stay at the Ruby Lucy again!
Baxter
Oktober 2024
Breakfast was buffet style but very good quality. Hotel is in an excellent location within spitting distance of Waterloo station and walkable to south bank. Loved the size of the balcony the biggest we’ve ever had in a London hotel although weather wasn’t great so wasn’t able to take advantage of its size.
Juliette
November 2024
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